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Log in  COUNTINE SHOPPING

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    Frequently asked question

    2017 Valentine’s Day Delivery

    We are delivering on the 12th, 13th and 14th of February Auckland-Wide. 1) Auckland CBD, Grafton, Freemans Bay, Ponsonby, Parnell, Newmarket - $10 ( Mobile Phone Numbers are required for all Apartment / Flats Deliveries ) 2) Other Suburbs cost $15: Albany (Except Old Albany and Albany Heights), Avondale, Birkenhead, Botany Downs, Devonport, East Tamaki, Epsom, Glen Innes, Glenfield, Greenlane, Grey Lynn, Herne Bay, Howick, Kingsla... [more]
    Can I send an Anonymous Flower order?

    You will note during the checkout process. If you choose this option we will not write your name in the enclosure card. If the recipients contacts us to ask who sent the flowers we will email you with the request and rely on your answer as to what information is passed on. Due to the N.Z. privacy laws we are unable to tell you who sent flowers to you, if they have not authorised us to do so, as our contract is with the paying cust... [more]
    Do you do out of town deliveries?

    Yes - as we are a member of Teleflora we can arrange to send flowers throughout New Zealand using a local NZ florist which maintains freshness and quality for your gift – a guaranteed flower delivery using real florists. For international flower delivery please give us a call or email and we can advice, as each country has its own prices and delivery requirements.
    Policy on Non-deliveries

    Every effort is made to deliver any gift, but Citi Flora can’t guarantee delivery if - Security gates are in place and contact phone details haven’t been supplied - An incorrect address is given - Receiver doesn’t want to accept delivery of gift - It is unsafe for courier to enter (ferocious dogs) with no previous warning or phone contact our couriers are not obliged to approach any animal they feel not safe – please leave yo... [more]
    What happens if no one is home?

    If there is no one home your flowers will be left in a cool, secure, sheltered spot away from the road.
    Can I pick up?

    Of course you can. You can pick up from 12A O'Connell Street, Auckland CBD Please contact us before you visit us.
Please visit FAQs page for more information.