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FAQs

Q. 2017 Valentine’s Day Delivery
We are delivering on the 12th, 13th and 14th of February Auckland-Wide.
1) Auckland CBD, Grafton, Freemans Bay, Ponsonby, Parnell, Newmarket - $10
( Mobile Phone Numbers are required for all Apartment / Flats Deliveries )
2) Other Suburbs cost $15: Albany (Except Old Albany and Albany Heights), Avondale, Birkenhead, Botany Downs, Devonport, East Tamaki, Epsom, Glen Innes, Glenfield, Greenlane, Grey Lynn, Herne Bay, Howick, Kingsland, Milford, Mission Bay, Morningside, Mt Albert, Mt Eden, Mt Roskill, Mt Wellington, New Lynn, Northcote, Onehunga, Otahuhu, Pakuranga, Panmure, Papakura, Penrose, Point Chevalier, Remuera, Royal Oak, St. Heliers, St Luke, St Mary’s Bay, Takapuna, Te Atatu, Westmere, etc - Please call or email us to confirm.
3) Wider Outer Suburbs & Rural Auckland Delivery cost between $20-$35 Please call or email us to confirm.

Tuesday, 14th February Order:
Delivery the same day to Business address in Auckland - for delivery before 4.30PM - order has to be placed before 9AM (Business Address in Auckland CBD, order has to be placed before Mid-Day)
Delivery the same day to Residential address in Auckland - for delivery before 7PM - order has to be placed before 2PM
*Mobile Phone Numbers are required for all Apartment/Flats Deliveries

NOTE:
Without the indication of Phone Numbers or extra delivery requests, we put the flowers in front of the house when the recipient is not at home. Please indicate to us your intention to be charge extra delivery fees in case of failure to deliver the flowers directly to the recipient.

Monday, 13th February Order:
Delivery the same day to Residential address in Auckland - for delivery before 7pm - order has to be placed before Mid-day
Please order by 4PM on Friday 12th February for guaranteed delivery on Saturday 13th.
Sunday, 14th February Order:
Please order by 10PM on Saturday 13th February for guaranteed delivery on Valentine’s Day.
Please order by 3PM on Saturday 13th February for guaranteed delivery Early on Valentine’s Day Morning.
No Rural Deliveries on this day.
Q. Can I send an Anonymous Flower order?
You will note during the checkout process. If you choose this option we will not write your name in the enclosure card.

If the recipients contacts us to ask who sent the flowers we will email you with the request and rely on your answer as to what information is passed on. Due to the N.Z. privacy laws
we are unable to tell you who sent flowers to you, if they have not
authorised us to do so, as our contract is with the paying customer.
Q. 2016 Christmas Day
We are delivering on the week of Christmas Day (including 24th, 25th, 26th).

Same day delivery for all orders before 2pm!

1) Auckland CBD, Grafton, Freemans Bay, Ponsonby, Parnell, Newmarket - $10
( Mobile Phone Numbers are required for all Apartment / Flats Deliveries )
2) Other Suburbs cost $15: Albany (Except Old Albany and Albany Heights), Avondale, Birkenhead, Botany Downs, Devonport, East Tamaki, Epsom, Glen Innes, Glenfield, Greenlane, Grey Lynn, Herne Bay, Howick, Kingsland, Milford, Mission Bay, Morningside, Mt Albert, Mt Eden, Mt Roskill, Mt Wellington, New Lynn, Northcote, Onehunga, Otahuhu, Pakuranga, Panmure, Papakura, Penrose, Point Chevalier, Remuera, Royal Oak, St. Heliers, St Luke, St Mary’s Bay, Takapuna, Te Atatu, Westmere, etc - Please call or email us to confirm.
3) Wider Outer Suburbs & Rural Auckland Delivery cost between $20-$35 Please call or email us to confirm.
Q. Can I have something different to what I see on your site?
Certainly – we try to have a good selection on this site, but various occasions can call for something “special”, personal and customized. Please contact us.
Q. Can I pick up?
Of course you can.
You can pick up from 12A O'Connell Street, Auckland CBD
Please contact us before you visit us.
Q. Can my order be delivered on weekends and/or public holidays?
Same Day Flower Delivery on Weekdays, same day delivery if you are placed order before 2PM (in NZST)
Without additional delivery requests, we put the flowers in front of the house when the recipient is not at home.

Citi Flora can also do same day delivery on Saturdays and Sundays; as well as on public holidays- even if the order was placed after 2PM!
Q. Do you do out of town deliveries?
Yes - as we are a member of Teleflora we can arrange to send flowers throughout New Zealand using a local NZ florist which maintains freshness and quality for your gift – a guaranteed flower delivery using real florists.
For international flower delivery please give us a call or email and we can advice, as each country has its own prices and delivery requirements.
Q. Policy on Non-deliveries
Every effort is made to deliver any gift, but Citi Flora can’t guarantee delivery if
- Security gates are in place and contact phone details haven’t been supplied
- An incorrect address is given
- Receiver doesn’t want to accept delivery of gift
- It is unsafe for courier to enter (ferocious dogs) with no previous warning or phone contact our couriers are not obliged to approach any animal they feel not safe – please leave your contact phone number and recipients
- Recipient isn’t at location/or just left ( hospitals or long weekends)

If any of these occur, we may judge the delivery cannot be made. We have the right to change a delivery address if instructed by recipient, Hospital or funeral director or other parties. The cost to “redeliver” after any of these occurring will be charged to the customer.
Q. What happens if no one is home?
If there is no one home your flowers will be left in a cool, secure, sheltered spot away from the road.
Q. Will my flowers look like the photo shown?
Images on this site are meant as a guide, due to seasons and availability of flower and colour on the day we receive your order, Citi Flora reserves the right to make fair and reasonable substitutions.
But we always endeavor to maintain a similar style and colour combination to the items ordered.If you want specific blooms included please email your request, with reference to your web order.
All flowers are sent out with a water source, to maintain freshness and care instructions attached.